Bastaa AI

We put a lot of care into everything we send out, and we want you to feel the same care when you reach out to us. If anything about your order feels off, confusing, or not what you hoped for, just talk to us — we actually respond, we actually listen, and we always try to make things smooth and stress-free.

We handle every return or question one-by-one, because no two customers are the same. Some people need help with shipping info, some want clarity on how the product works, and some just change their mind — whatever it is, we're here to help without attitude or runaround. You trusted us with your money, and we respect that fully.

Most orders arrive exactly as expected, but on the rare chance something isn't right, we'll guide you through the process step by step so you're never left wondering what to do next. We keep everything simple, fair, and transparent so you always know what to expect and how things work.

To make sure returns stay organized and smooth for everyone, we follow the standard guidelines for processing items — returns are handled within the normal short review period after delivery, and items need to be received in the same sealed condition they were shipped in so our team can verify and complete the process properly.